Success Stories

Collaboration IconSharing Success Stories, Lessons Learned and Innovations in Healthcare across New England

Healthcare providers throughout New England are continuing to improve the efficiency, quality and safety of the care they provide. With support from the New England QIN-QIO, healthcare communities are making great strides towards patient-focused, sustainable health systems.

Click on the titles below to read our most recent stories.

Antipsychotic Reduction: How One Facility Reduced Antipsychotic Use by 19.37%

Success Story IconBelmont Manor Nursing and Rehabilitation Center is a 135 bed, family-owned and operated skilled nursing facility. The facility opened in 1967 and offers both short-term and long-term care for residents with a variety of needs. The facility also has a special unit dedicated to care for residents with Alzheimer’s and other types of dementia.

Helping Improve Access to Blood Pressure Self-Monitoring

Nationwide, approximately 75 million — or one in every three — American adults have high blood pressure or hypertension, according to the Centers for Disease Control and Prevention. States are also feeling the burden of this disease. In New Hampshire, one in four adults has hypertension, and only 33 percent of these individuals have their … Continue reading Helping Improve Access to Blood Pressure Self-Monitoring

New England QIN-QIO Eases Clinician Participation in CMS Quality Payment Program

2017 marked the first year of the Centers for Medicare & Medicaid Services’ (CMS) Quality Payment Program, which aims to improve care delivery by supporting and rewarding clinicians as they find new ways to engage patients, families and caregivers, and to improve care through population health management. To help eligible clinicians prepare for and participate … Continue reading New England QIN-QIO Eases Clinician Participation in CMS Quality Payment Program

Successful Performance Improvement Project Results in Significant Reduction in Regulated Medical Waste Disposal Expense

Success Story IconWake Robin, a privately-owned nursing home in rural Vermont with less than 50 skilled residents, has been actively engaged with the New England QIN-QIO since 2014 to create and implement their Quality Assessment and Performance and Improvement Program (QAPI). Using these tools from their QAPI program, the leadership at Wake Robin initiated a Performance Improvement Project (PIP) and Root Cause Analysis to address challenges related to managing the disposal of Regulated Medical Waste. (RMW).

Driving Down the Antipsychotic Usage Rate in a Rehabilitation Center in New Hampshire

Success Story IconWhen a new Director of Nursing, Unit Managers, and an Activities Director were all hired and began working at a long-term care facility in New Hampshire, they discovered that previous leadership had approached residents’ behavior issues by relying heavily on the use of antipsychotic medications to sedate and control them. This new leadership at Hanover Terrace Health and Rehabilitation Center worked together to devise a plan that began to revolutionize the culture of the facility and drive down the antipsychotic usage rate.

Implementation of Standardized Patient Surveys Helps to Improve Patient Satisfaction Scores

Success Story IconBane Care Management LLC operates 14 Skilled Nursing Facilities, three Adult Day Health Centers and two Assisted Living Facilities in Massachusetts. The Bane Care facilities located on the South Shore of Massachusetts use the CoreQ patient experience survey, a set of five measures for skilled nursing care centers and assisted living communities to use to assess satisfaction among patients, residents, and their families. The Bane Care Management leadership team and frontline staff including admission, nursing, and social work noted a variance in survey results among the facilities and began to investigate the variance to improve their CoreQ score.

From Two-Star to Five-Star: One Nursing Home’s Successful Journey to Quality Improvement

Five Star Nursing Home Windsor Health and Rehabilitation Center, LLC is a family-owned and operated 108-bed skilled nursing facility serving the Greater Hartford and Greater Springfield areas. Under new ownership since January 1, 2016, the facility offers a range of care options, including short term, long-term rehabilitation, and skilled nursing services which includes orthopedic, stroke, cardiac, pulmonary rehab, post-transplant care, wound management, and end-of-life care.